Política de
Devolução
Comprou e mudou de ideias? Sem problema. Nos primeiros 14 dias pode devolver ou trocar o produto — sem complicações.
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Garantia de Satisfação
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Quando o consumidor compra um produto no site, está automaticamente coberto pela Garantia de Satisfação. Nos primeiros 14 dias, após tomar posse física dos bens, pode devolver ou trocar o produto, de acordo com o Decreto-Lei n.º 24/2014, de 14 de fevereiro.
Os artigos terão que ser devolvidos no prazo de 14 dias após a comunicação da decisão de resolução do contrato e acompanhados da fatura original (artigo 13.º, n.º 1 do DL 24/2014 de 14 fevereiro) e do documento disponibilizado ao consumidor aquando da confirmação da devolução.
Caso deseje proceder à troca ou devolução de artigos, poderá dirigir-se a qualquer loja física da ClickMed, ou contactar o Apoio ao Cliente, que lhe fornecerá todas as informações sobre o processo de troca/devolução.
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Encargos
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Nos casos de livre Resolução de Contrato, os portes de devolução ficam a cargo do consumidor, conforme estipulado no n.º 2 do artigo 13.º do Decreto-Lei n.º 24/2014, de 14 de fevereiro.
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Condições
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Apesar de serem aceites devoluções/trocas nos primeiros 14 dias em compras à distância, os bens devolvidos só serão aceites caso respeitem rigorosamente as seguintes condições:
- O artigo devolvido tem de estar intacto e sem qualquer marca/dano de uso
- Terá de ser devolvido o artigo juntamente com a sua embalagem, manuais e acessórios, em estado imaculado
- Juntamente com o bem devolvido, deverá estar a acompanhar o mesmo, a fatura onde consta esse mesmo artigo
- No caso de ser um artigo propositadamente encomendado por vontade do consumidor, não pode estar com os selos da marca quebrados
- O Serial Number do equipamento não poderá ter sido associado a nenhuma conta online da marca do produto nem ter sido ativado
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Trocas ou Devoluções
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Para dar início ao processo de devolução/troca, o consumidor deve contactar o apoio ao cliente e solicitar o formulário de devolução. Depois de preencher e enviar o formulário, o consumidor deve aguardar a análise do seu pedido por parte da ClickMed.
This is a sample page.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.